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CAREERS



Asst. Front Office Manager
Qualifications

  1. Must have a minimum of 2 years previous hotel front office or guest services management experience.
  2. Extensive knowledge of all hotel departments.
  3. Excellent written and oral communication skills required.
  4. Excellent guest service, organization and problem solving skills.
  5. Ability to multi task and work in a fast paced environment.
  6. Knowledge of computer programs utilized in property management.
  7. Ability to work a flexible schedule to include weekends and holiday.


Duty Manager
Qualifications

  1. To help and assist the Front Office Manager in organising and running the department
  2. To be warm, friendly and courteous to guests
  3. To achieve optimum sale of rooms through proper yield management
  4. To make and monitor the duty roster of the departmental staff
  5. To supervise the reception counter
  6. To check all VIP rooms
  7. To deputize for the front office manager in his absence or whenever required to do so
  8. To initiate action on all mail coming into the department
  9. To initiate action on all group bookings and block rooms in the reservation register
  10. To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
  11. To follow up with the local travel agent for requirements of a group before their arrival
  12. To maintain appropriate guest history records


Guest Services Associate
Qualifications

  1. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
  2. Registers and rooms all arrivals according to established procedures
  3. Maintains intimate knowledge of departmental standards and procedures
  4. Cashes hotel guest's personal and travelers checks and assists with currency exchange
  5. Keeps abreast of all modifications to accounting policies and procedures
  6. Responsible and attends to guest's request of using the service of safety box at all times
  7. Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, and also InterContinental Hotels Group Loyalty programs
  8. Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Assistant Manager if He / she unable to assist
  9. Is familiar with other InterContinental Hotels and Resorts so that guest indicating any next destination on the registration card can be sold an onward booking to another InterContinental Hotels
  10. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
  11. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
  12. Performs the audit balances and prepares all works for audit in an orderly fashion
  13. When on night shift, prepare all necessary forms for the guest arrival
  14. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability souces within the reservation systems
  15. Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times